These Terms and Conditions ("Terms") govern your use of our website and the services provided by Brit Hoster, a trading name of L Derbyshire Holdings LTD (Company No. 15566564), with our registered office at 128 City Road, London, EC1V 2NX. Our services include shared hosting, reseller hosting, web design, SEO services, and domain registration.
By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.
Brit Hoster provides a comprehensive suite of digital services, including:
All services are subject to availability and may be updated or changed without prior notice.
All payments for our services are made in advance and are subject to our pricing terms, which may change with notice. Refunds will be processed according to our refund policy published on our website. Please note that certain services, such as domain registration and custom web design, may be non-refundable.
You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
All content, software, and trademarks on our website are owned by Brit Hoster or our licensors. Unauthorized use is strictly prohibited. For our web design services, unless otherwise agreed in writing, all deliverables remain our intellectual property until full payment is received.
While we strive to provide uninterrupted and secure services (including a 99.9% uptime guarantee), we do not warrant that our services will be free from errors, downtime, or delays. In particular, our SEO and web design services are subject to external factors, and we do not guarantee specific results.
Brit Hoster shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services. Our total liability is limited to the fees paid by you for the service in question during the relevant period.
We are committed to protecting your personal data in accordance with the UK Data Protection Act 2018 and GDPR. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your information.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in England and Wales.
We reserve the right to modify these Terms at any time. Any changes will be posted on this page and become effective immediately upon posting. Your continued use of our services after any changes constitutes acceptance of the new Terms.
Brit Hoster shall not be liable for any failure to perform due to causes beyond its reasonable control, including natural disasters, acts of war, or other unforeseeable events.
We reserve the right to terminate or suspend your access to our services at our discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our business.
If you are dissatisfied with the service provided, please submit a complaint by contacting our support team at support@brithoster.com. We aim to acknowledge and respond to all complaints within 5 business days. Should you remain unsatisfied with our initial response, you may escalate your complaint by contacting our sales team at sales@brithoster.com. If further resolution is required, you may also seek independent advice from a relevant ombudsman or regulatory body.
For all .uk domain registrations, Brit Hoster complies fully with Nominet’s requirements. Prior to registering or renewing a .uk domain name, customers are required to review and acknowledge both our domain terms and Nominet’s terms, which are prominently displayed on our domain registration page and communicated via email notifications.
Our domain-related terms include:
We issue at least one expiry/renewal notice at least 30 days prior to a domain's expiry date. Furthermore, a Registrant may renew their domain at any point up to the initiation of cancellation and deletion processes.
If any provision of these Terms is found to be unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Brit Hoster.
If you have any questions or concerns regarding these Terms, please contact us at support@brithoster.com.